We run the digital operations behind serious professional firms.
Email deliverability for engagement letters and statements of advice, a website that signals the seriousness of the practice, GBP credibility, AI visibility for your specialty in your area. Managed monthly on a fixed fee.
What we see in firm audits
These are the four issues we find on most Australian professional-services sites, in order of revenue impact.
Client documents and engagement letters land in spam
Every engagement letter, every fee proposal, every BAS notification, every settlement update depends on email actually reaching the client. If your domain's SPF and DMARC are missing or weak, a meaningful share of those documents go to junk. For a profession where document delivery is the work, this is material risk.
The website does not match the seriousness of the practice
Most accounting and legal sites we audit feel like a brochure built in 2015. Slow, dated typography, stock photography, vague service pages. Buyers comparing firms read the website as a credibility signal; an outdated site loses you the engagement before the first phone call.
Google Business Profile is where searches end, and it's neglected
'Lawyer near me' or 'accountant in [town]' often ends at the GBP top-3 result. Photos, hours, services, and review responses drive that ranking. Most firm listings are claimed-but-empty; the leads quietly go to the firm next door.
AI answer tools can't understand the firm
Sophisticated buyers are starting with 'recommend a [specialty] in [area]' on ChatGPT or Gemini. What these tools can describe is decided by structured data, GBP signals, llms.txt, and reputation across the web. On most firms we audit, there is nothing clear for them to read.
What you get when we manage your firm's digital operations
Outcomes that map to engagements signed and credibility maintained, not features that map to invoices.
Email deliverability for client documents
Proper SPF, DKIM, and DMARC so every engagement letter, fee proposal, and statement of advice lands where it should. Continuous blocklist monitoring catches reputation drops early. Stops the 'did you receive my document' phone call.
A website that signals the seriousness of the practice
Built on the same modern stack we use for our other professional clients. Fast, accessible, mobile-first, structured for compliance and discoverability. Reads as a serious firm before the first call.
GBP working as the credibility surface it actually is
Photos that signal a real practice, accurate hours and services, active review-response, posts about firm news or staff additions. Active GBPs rank top-3 for local professional searches; dormant ones slide.
Clearer to search and AI answer tools
Schema markup tied to your practice areas, llms.txt that names your specialisations and FAQ detail around the buying questions, so it is easier for search engines and AI answer tools to understand what you do and where you work. We track monthly how clearly your firm is described and keep improving it. First-mover advantage while most firms have not noticed AI search exists. We do not promise rankings, leads or that any AI tool will recommend a particular business.
Who we work well with
Small to medium professional services firms across Australia. Sole practitioners through to 20-partner firms. Lawyers, accountants, surveyors, financial advisors, business advisors, registered tax agents, consultants.
If you have a marketing director or in-house communications function, you do not need us. If your website, mailbox, and GBP sit on the practice manager's overflow list and nobody is actively running them, we are exactly what you need.
Where to start
The honest starting point is the free health check. We scan your site, check your email deliverability, look at how clearly AI answer tools can read and describe your firm, and email you a report. No follow-up unless you ask for one.
Other industries we work with: